Articles

 Can I buy more IPs?

Yes, for VPS, we offer up to 5 additional IPs during checkout, and for Hybrid we DO NOT offer any...

 Can I change IP?

Yes, we charge $5 one time fee for each IP replacement.

 How quickly will tech support respond to my ticket and how soon can you fix a problem?

Our tech support team is working 24x7x365 to ensure our quality of service. We will make our...

 How to fix incorrect control panel password

When you login to the control panel/solusVM and encountered  incorrect password issue, please...

 How to fix incorrect root password issue

You can reset the root password on the control panel, or re-install the OS to fix the password...

 How to fix slow upload/download speed issue?

Slow upload/download speed are due to OS template issues, if you are experiencing slow upload and...

 How to install Windows OS on Hybrid Server

If you would like to install Windows OS on your Hybrid server, please go to your client...

 KVM Console tutorial for Hybrid Server Users

If you have a hybrid server with us and would like to use the KVM console feature, you will have...

 Not receiving addon IPs after paid?

Sometimes the API connection fails, the auto-assign IP doesn't work properly, please open a...

 Reverse DNS (rDNS)

This guide will explain how to set "Reverse DNS" for your PacificRack IP Addresses. Navigate...

 What is the provisioning timeframe for servers after invoice paid?

For Linux VPS, server should be ready within 5 minutes. For Windows VPS, please expect 5-10...

 What operating systems do PacificRack offer?

We offer ALL Linux OS and Windows OS (in trial version), users can activate their Windows license...

 What to do when experiencing high latency/packet loss issue?

Please run a two-way MTR from and to the server, and paste the result to the ticket in order for...

 Windows Network Drivers

If you are unable to connect to your windows virtual server, this is likely due to your driver...